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You can log, update or see the status for your support issues 24/7 365 days a year.  Either email our support team at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or complete an online support request using our Support Center by clicking here .  When you email us you will receive a reply with your ticket id within 15 minutes.  When you open a ticket through the online support request you will receive your ticket id by email within 15 minutes.

Please try to make your support requests as detailed as possible.  This should allow us to work on the problem without contacting you for more details.  Where you already have a hosting account with us please remember to let us know your hosting username.

However you choose to open your support ticket you will be able to see a live status of what is happening with your call by clicking here and entering your email and ticket id